
Craig Madden is an eCommerce and digital growth executive with 20+ years of experience building digital operations into primary revenue drivers across DTC, B2B, retail, marketplace, and multi-channel businesses.
He has led digital transformation, performance marketing, CRM migration, CRO, marketplace growth, martech strategy, and AI-enabled workflows, plus full P&L-oriented growth initiatives across complex organizations.
His background spans both B2B and DTC — leading digital and marketing organizations for a PE-backed B2B compliance and workplace-safety platform, a national tactical apparel and gear brand selling to both consumers and government/military institutional buyers, a health and wellness DTC catalog brand, and an industrial safety products portfolio serving B2B buyers exclusively across a 26,000-SKU catalog. That range — regulated B2B, consumer apparel, health and wellness — is what informs how Cernobbio Group approaches growth: the operating discipline has to work whether the buyer is a consumer with a credit card or a procurement officer with an RFQ.
Cernobbio Group was built on a simple premise: most businesses don't need another agency running campaigns. They need an operator who has owned the P&L, who can diagnose what's actually blocking growth, and who can build the operating model to fix it.
Book a Growth Consultation Connect on LinkedInWe identify what is actually blocking growth — not just what's underperforming on a dashboard.
We connect marketing and technology decisions to the business outcomes that matter to leadership.
We build the roadmap, the stack, and the operating model needed to execute at scale.
We stay embedded as an operating partner, not a vendor that disappears after the strategy deck.
A sample of results from operating roles across B2B, apparel, and health & wellness — case studies with names attached are in development.
PE-Backed B2B Compliance Platform
Reengineered the acquisition model, shifting digital from 18% to 83% of new customer volume while reducing blended CAC 36% — and cutting OpEx 22% YoY along the way.
National Apparel & Gear Brand (DTC + B2B)
Scaled DTC digital revenue from $3M to $19M — 4.7x growth, ~30% CAGR — while improving blended ROAS from 1.8 to 3.7 and reducing CAC 14%.
Health & Wellness DTC Catalog Brand
Grew revenue 37% YoY through margin-first SKU rationalization, and rebuilt the email/SMS program from the 5th to 2nd highest revenue channel — 19% of total digital revenue.